Robotic Process Automation

Robotic Process Automation (RPA) is a software technology that enables the rapid development, deployment, and management of software robots that mimic human behavior when dealing with digital systems and software.

Jul 8, 2022 - 13:30 Updated: Jul 8, 2022 - 11:16

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What is the definition of Robotic Process Automation?

Robotic Process Automation (RPA) is a software technology that enables the rapid development, deployment, and management of software robots that mimic human behaviour when dealing with digital systems and software. Like humans, software robots can grasp what's on the screen, make the correct keystrokes, navigate the system, locate and retrieve data, and perform a variety of prescribed activities. Software robots, on the other hand, can do the job faster and more reliably than humans without having to stand up to stretch or take a coffee break.

What are the business advantages of RPA?

Streamline workflows with robotic process automation to make companies more profitable, adaptable, and responsive. By reducing the monotonous chores of the work day, they can also improve employee satisfaction, engagement, and productivity.

RPA is non-intrusive and can be applied quickly to accelerate digital transformation. It's also great for automating operations with legacy systems that don't have APIs, virtual desktop infrastructure (VDI), or database access

What RPA bots can do

This is an exciting time for customer service. We no longer see automation as simply adding self-service channels to enable other ways of communicating with customers. We can now make interactions faster, more informative, and more accurate, while preserving the human touch. Consider some real-world use cases that demonstrate the benefits of RPA.

Every month, an oil and gas multinational company process 15,000 change of address requests. Robots come to the rescue. The RPA bot now manages the creation of new accounts in the CRM system, and the average time for a change request has been reduced from 11 minutes to 1 minute.

Why is RPA so revolutionary?

RPA technology is changing the way the world works. Software robots, rather than humans, perform repetitive and low-value tasks such as logging into applications and systems, moving files and directories, extracting, copying, and inserting data; filling out forms; and completing periodic analytical reports. Advanced bots can even perform cognitive tasks such as language interpretation, chat and conversation participation, unstructured data analysis, and making complex decisions using advanced machine learning models.

While robots perform monotonous, high-volume work, humans are free to focus on what they do best and enjoy most: innovation, collaboration, production, and interacting with customers. Businesses also benefit, increasing productivity, efficiency and resilience. It's no surprise that RPA is redefining job stories.

How can RPA help your company?