Technology-Assisted Customer Interaction
The result of remote work and decentralised operations is the need for technologically improved customer engagement.
While small businesses often rely on their high-quality person-to-person service models to compete, they have had to adapt to less personal customer interactions and technology-assisted transactions to remain relevant in the context of enterprise-level companies. Be able to move faster to offering contactless services.
Encourage your service team to use modern video communication tools and conduct face-to-face virtual meetings. Because we all know the value of eye contact, facilitating these meetings will help maintain personal relationships and open communication with clients.
More and more technologies and applications are being developed to make this process easier for your support staff. For example, Loom allows employees to record and share video feeds of themselves, their screens, or both, and it can transmit them via email with little effort. Not only is this faster than sending an email or participating in a live meeting, but it also provides a personal touch.